Frequently Asked Questions

How do I obtain a copyright or license for my music?

Please refer to our copyright and licensing page. If you still have questions after reading this page, please call us at 800-846-7664 and a Church Music Specialist will assist you. 

 

Why isn't my coupon code working?

If you're coupon code isn't working, you may not be logged in to your online account. Please try logging into your online account, or feel free to create an account if you do not already have one! Once you’re logged in, try using the coupon code again. If the problem persists, please call 800-846-7664 and a representative will assist you.

 

How long will it take for me to receive "Backordered" items?

Typically, it takes two to three weeks for backordered items to come back in stock to our warehouse. From there, we will send it directly to you. For further questions, please call 888-324-9673 and a Church Music Specialist will assist you. 

 

How do I access my purchased downloads?

All downloadable products are accessible for you in the “My Downloads” section of your online account dashboard. To access your downloads, login into your account and navigate to your account dashboard via “My Account”, then select “My Downloads”.

 

Can I use my Choral Club Coupon on an online order?

Yes! When you purchase the Choral Club, you automatically receive a one-time-use, auto-generated coupon code equal to the value of the club. You may use this on any order. If calling to order, a Church Music Representative will assist you.

 

How long will it take to receive my "Special Order" items?

Special Order items can take up to 3 weeks to process and ship.

 

Do I need a license to make copies of something that is no longer available or out of print?

It depends. We do not permit pullouts from a title within it’s first year of publication. However, if the title is past the first year of publication, you can find more information here on our copyright page.

 

Can I purchase a product that is listed as "No Longer Available"?

Unfortunately, after some time has passed, all of our published materials will go permanently out of print. If the item says that it is “Out of Print” or “Unavailable”, that means that we can no longer sell that item in any format for any reason. However, you may still be able to find used copies somewhere else online.

 

How do I get my Choral Club discount to apply toward my online order?

Call 800-846-7664 and a Church Music Specialist will gladly assist you in linking your Choral Club Membership discounts to your online account!

 

How do I get my Choral Club Membership discounts to apply towards my online order?

You can call 888-324-9673 and a Church Music Specialist will gladly assist you in linking your Choral Club Membership discounts to your online account!

 

How do I locate the tracking information for my order?

Upon purchase, you should receive an email confirmation for your order placement. You will then receive a separate shipping confirmation with tracking information, once your items have been shipped. If you do not see any of these email confirmations in your inbox, be sure to check your spam folder.

If you have recently placed an order and received an email confirmation that your items were shipped, but did not receive tracking information, your product(s) may be special order. Special Order products are shipped from a third-party partner, so the tracking information will not automatically populate. Please give us a call at 800-846-7664, and we would be glad to assist you with more information.

 

What benefits do I get as a Choral Club Member?

Brentwood Benson Choral Club members enjoy many benefits including:

• • Over $400 of choral books, anthems, and recordings to preview each year
  • Exclusive 15% off discount on all orders (excluding Special Order items)
  • A product coupon equal to the cost of the membership for any future purchase

 

Why do I have multiple pending charges on my card? How do I remove the extra charge?

There are a few different potential causes for the appearance of multiple pending charges on your card. In most cases, it’s a matter of your credit card company policy or bank policy. Additional pending charges will drop off your card within three to five business days as your credit card company or bank processes the payment.

If you have further questions, please give us a call at 800-846-7664. A Church Music Specialist will be glad to assist you.

 

What are "Special Order" items?

Products listed as “Special Order” are items that we do not actively keep in stock, but are printed-on-demand. We work with a print-on-demand partner to manufacture and deliver these products to you upon order placement. It can take up to three to four weeks from the original order date for you to receive your materials.

 

What countries do you ship to?

Brentwood Benson ships to the United States, the United States Territories, and Canada. Unfortunately, we do not ship to other international locations. However, we do offer downloadable versions of various physical products online at brentwoodbenson.com, which can be downloaded straight to your computer. 

 

What are Minimum Quantities?

Some products require a Minimum Quantity for purchase that will typically put the total minimum purchase amount in line with industry standards and allow customers to avoid filling out additional paperwork or seek additional permission for extra copies. Simply purchase the correct number of copies for your music group! If you have any questions concerning minimum quantities, please contact your Church Music Specialist at 800-846-7664.