Delivery

All physical product deliveries are made by UPS or USPS. We will send you an email when your order has been dispatched.

Physical product orders usually ship by the following business day after placement, although often ship the same day depending on time submitted and other circumstances (business days are Monday-Friday, excluding holidays). You are offered a variety of shipping services on each order. If you select a premium ‘rush’ service it will ship the same day if the order is received by cut-off time. Click on the shipping option information links while checking out for more information. Cut-off times assume no delay in your payment processing.

Your shipping costs are calculated in during checkout based on a combination of service, weight and distance.

Complete Shipping / Part-shipping?

If you select “Complete Shipping” your order will be sent out in one delivery once all items have come into stock.

If you select “Part Shipping” the available items will be sent immediately and the remaining items will follow in a second delivery once they have come into stock. The delivery charge displayed will cover both deliveries. You will be sent an email to notify you when each package has been dispatched. This will clearly state which products are in the shipment and which products are still to be delivered. If you have ordered a bundle all the physical items in the bundle will be sent together.

Customs & Import Charges

Rates for Standard to and from Canada do not include charges for customs clearance. Rates for Standard to and from Mexico include routine customs clearance. From the U.S. to Mexico, customs clearance by UPS is required. Customs brokerage charges, duties, and taxes will be billed to the importer unless otherwise indicated by the shipper. Some shipments to and from certain locations may require additional time in transit.

All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.

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