Delivery
All deliveries are made by UPS. We will send you an email when your order has been dispatched.
Orders usually ship the following business day after being placed (business days are Monday-Friday, excluding holidays). You will be offered a variety of service levels (see guide below), if you select one of our premium routing ‘rush’ services (Next Day, 2 Day or 3 day) then it may ship same day if the order is placed well before noon Central Time and there are no hold-ups with your payment processing.
Your shipping costs are calculated in the checkout based on the weight of your order.
Delivery Times
United States
- Ground service
- 1-5 Business Days. Delivery based on distance to destination (see map below)
- 3 Day Select
- 3 Business Days. Delivery by end of day.
- 2nd Day Air
- 2 Business Days. Delivery typically by end of day.
- 2nd Day Air A.M.
- 2 Business Days. Delivery typically by 10:30 a.m.
- Next Day Air Saver
- Next Business Day. Delivery typically by 3:00 p.m.
- Next Day Air
- Next Business Day. Delivery typically by 10:30 a.m.
- Next Day Air Early A.M.
- Next Business Day. Delivery as early as 8:00 a.m.
International / Canada
- UPS Worldwide Express Plus
- 1-3 Business Days. Delivery typically by 8:30 or 9:00 a.m.
- Delivery by 8:30 a.m. to Canada and 9:00 a.m. to all other destinations
- Next day delivery to Canada
- Delivery within two business days to Europe
- Delivery within two or three business days to Asia
- UPS Worldwide Express
- 1-3 Business Days. Delivery by 10:30 a.m. or 12:00 noon.
- Delivery by 10:30 a.m. or 12:00 noon
- Delivery by the next business day to Canada and for documents to Mexico
- Second business day delivery to Europe and Latin America
- Delivery within two or three business days to Asia
- UPS Worldwide Saver
- 1-3 Business Days. Delivery by end of day.
- Delivery by end of day
- Next business day delivery to Canada and for documents to Mexico
- Delivery in two business days to Europe and Latin America
- Delivery in two or three business days to Asia
- UPS Worldwide Expedited
- 2-5 Business Days. Delivery by end of day.
- Delivery in two business days to Canada
- Delivery in two or three business days to Mexico
- Delivery in three or four days to Europe
- Delivery in four or five days to Asia and Latin America
- UPS Standard
- Delivery by end of day. Day-definite delivery based on origin and destination. Between the 48 continental United States, all Canadian provinces and Mexico.
Complete Shipping / Part-shipping?
If you select “Complete Shipping” your order will be sent out in one delivery once all items have come into stock.
If you select “Part Shipping” the available items will be sent immediately and the remaining items will follow in a second delivery once they have come into stock. The delivery charge displayed will cover both deliveries. You will be sent an email to notify you when each package has been dispatched. This will clearly state which products are contained within it and which products are still to be delivered. If you have ordered a bundle all the physical items in the bundle will be sent together.
Customs & Import Charges
Rates for Standard to and from Canada do not include charges for customs clearance. Rates for Standard to and from Mexico include routine customs clearance. From the U.S. to Mexico, customs clearance by UPS is required. Customs brokerage charges, duties, and taxes will be billed to the importer unless otherwise indicated by the shipper. Some shipments to and from certain locations may require additional time in transit.
All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.