Help & Support
How do I use the shop?
Browse through the different sections of the site looking at the products available. When you see something you want to buy, you'll notice an “Add to Basket” button or “Preorder” button next to it. Clicking on that button will put one copy of that item into your shopping basket. The number of items in your basket will increase each time you add something.
If you click on the “Show Basket/Basket” link or “Basket/Shopping Cart” Icon or “X items for $x.xx” link in the top right of your screen, you can see what you've got in your basket and how much it will cost you. If there's an item you no longer you want you can remove it. Once you've selected everything you would like to purchase, click “Checkout” - this will prompt you to log in with your Brentwood Benson account. You can create an account if you don't already have one by selecting the 'New Customer' option. You will then be taken to the review order page where all of your order details are displayed for you to check before selecting to 'place order' and enter your payment details.
You need to select your country from the menu to see all the payment methods available to you. Follow all of the instructions regarding your chosen method of payment. After you have completed the payment page, you will be shown the confirmation page where you are given an order number which you can use to check your order status in your 'order history'.
Did this answer your question? If you still need assistance placing an order please contact customer service here or call us on 1-800-846-7664 ext. 1.
How do I change my delivery address?
Just enter your request below and we will do our best to action it before your order goes to our warehouse. You can update the delivery address for any future orders by going to your account here.
If you have a query about payment for an order please contact us below. We accept American Express, Visa, MasterCard, and debit cards at the time of the transaction. All the available payment methods for your country will be displayed when you get to the payment page.
Did this answer your question? If you still have a question about billing please contact customer service here or call us on 1-800-846-7664 ext. 2.
How do club vouchers work?
Vouchers become valid once your choral club membership is paid in full. Vouchers must be redeemed at the time of the order of your choosing during your club year and are good toward the purchase of “Choral” product only. The discount is not applicable to any freight charges. Vouchers are not valid for redemption after the order has invoiced, nor are they valid for redemption in Christian Retail Stores or any other retailers. Vouchers are not valid with any other offers and are good for one order during the twelve month duration of the club in which you are a member. Please call your sales representative if you have any questions or need additional information about how to use your club voucher.
The stock status for all products is displayed on the product detail page before you place your order.
- In stock
- The product is in stock and ready to be dispatched.
- The product is available to buy but hasn't been released yet. Orders for the product will be dispatched on the release date.
- Dispatch in 3-14 days
- The item is out of stock. We have to order it in from our supplier before we can send it to you.
- Back in stock soon
- Currently not available to purchase.
Did this answer your question? If you still have a question about stock status then please contact customer service here or call us on 1-800-846-7664 ext. 1
The DVDs we sell are NTSC format, Region 1, unless stated otherwise. You should refer to your DVD player's instruction booklet for confirmation of your player's regional settings. DVDs vary according to both format and region, so unless your machine is multi-region / multi-format, or can be converted to handle multi-region / multi-format, you should check that both the format and the region of the DVD match the settings on your player and that the format matches your television.
NTSC is the standard format for USA, Canada, Central and South America, Japan and the Caribbean. PAL is the standard format for the UK, Europe, Australia, New Zealand, Africa and Asia (excluding Japan).
- Region 1
- USA and Canada
- Region 2
- Europe, Japan, South Africa and the Middle East
- Region 3
- South East Asia and East Asia
- Region 4
- Australia, New Zealand, Central and South America and the Caribbean (there is also a significant penetration of Region 1 players in all these regions, except Brazil)
- Region 5
- Africa (excluding South Africa), India, Russia, North Korea and Mongolia
- Region 6
- Region 0
- These are un-coded discs and should play on any DVD player.
The blu-ray discs we sell are region A format unless stated otherwise. The blu-ray regions are as follows
- Region A
- Includes most North, Central and South American and Southeast Asian countries plus the Republic of China (Taiwan), Japan, Hong Kong, Macau and Korea.
- Region B
- Includes most European countries, African and Southwest Asian countries plus Australia and New Zealand.
- Region C
- Includes the remaining central and south Asian countries, as well as the People's Republic of China and Russia.
Did this answer your question? If you still have a question about DVDs or Blu-Rays then please contact customer service here or call us on 1-800-846-7664 ext. 1
All digital download sales are final and non refundable. You do not have a right to withdraw from a digital purchase on any Brentwood Benson websites. The Universal Music Direct store service commences immediately when you purchase download products and you will not have a right to cancel your contract once the service commences. If you're territory is restricted due to licensing, you will be informed before you checkout.
You will be sent an email to let you know when your downloads are ready which contains a link to your order history where you can download.
Did this answer your question? If you still have an issue with your download please contact customer service here or call us on 1-800-846-7664 ext. 1
If the product you ordered is defective and is covered under the manufacturers warranty, please contact the manufacturer direct rather than ourselves. You should be able find their contact details on the products documentation.
Where is my order?
How do I view my order history?
You can check your order status at any time by logging into your customer account and viewing your order history. Just go to the website and click 'Log In' where you will be asked for the email address and password you registered with us when you placed your order. Here all of your orders with us will be listed.
What is my order status?
You can view your order history by logging into your customer account where your order status will be displayed.
If the status of your order says 'No Payment Received' it will be cancelled by the system. Perhaps your shopping session may have been interrupted before you finished entering your payment details. If you wanted to pay by card, then you will need to place a new order on the website. Before you re-order please make sure that you haven't already placed another active order with us, as a new order can be created by clicking forward or back on your browser during the order process. An order is placed each time the 'place order' button is pressed regardless of whether payment details are entered or not.
If the status of your order says 'Pending', this means that we are awaiting stock from our supplier. If the product you ordered is a pre-order then the release date will be displayed.
If the status of your order says 'Processed', this means that your order should be on its way to you. You will be sent an automated email to confirm when the order has left our warehouse.
Did this answer your question? If you have any further questions about order status then please contact customer service here or call us on 1-800-846-7664 ext. 1
My delivery hasn't arrived
You will be sent an email to confirm when your order has been dispatched. Once you have received this, please wait until our expected delivery time has elapsed. Click on the link for delivery times to view our delivery times for your location.
Did this answer your question? If you still can't locate your order please contact customer service here or call us on 1-800-846-7664 ext. 1
We do not accept returns unless the product you received is incorrect. In the event that you received damaged items, please contact customer service.
Did this answer your question? If you have any further questions about returns or if you would like to return your order then please contact customer service here or call us on 1-800-846-7664 ext. 1
My item has arrived damaged
If your items arrive damaged, we will either issue a credit voucher to you (including the delivery you were charged), or send you a replacement. We may ask you to return the damaged item to us before we can take further action. Please contact us below and we will tell you how to proceed.
Wrong items have been delivered
If you have received incorrect items in your order please contact us below. We will advise you on how to send back the items and replace them with the correct items.
Returned by the post - delivery address errors
If your order is returned to us because you made a mistake with your address, we may be able to resend it to you, but you will have to pay the delivery charge to have it resent. We are not responsible for non-delivery if you have entered your address incorrectly.
How safe is the store?
Brentwood Benson stores checkout page uses a military strength secure transfer protocol called Secure Socket Layers (SSL). We take customer security very seriously and have a multi-staged fraud prevention system which ensures security for your details so there is nothing for you to worry about.
Brentwood Benson will never email you asking for your Brentwood Benson account password, bank account details or for your credit/debit card four-digit security PIN under any circumstances.
If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and report the communication to your email provider.
Any other questions?
If you can’t find an answer to your query in our help file, you can contact us here.
We are the official online shop and we can only answer queries relating to products or orders placed on our store.